Student Affairs

Student Office Assistants (SOAs) in the Housing Information Office provide professional front line customer service for housing-related inquiries related to general contract inquiries, housing options, billing, meal plans, tours, and more via email, phone, and walk-in visits.

In this position, SOAs can expect to:

• Interact in a professional manner on a daily basis with prospective and current Illini students and parents, Housing Information Office professional staff, and staff from other campus units
• Answer multiple phone lines, respond to email correspondence in a timely and professional manner, handle confidential and sensitive information, and distribute mail and process packages
• Gain valuable experience working in an office setting by problem solving and fact finding
• Assist with implementing sales and marketing strategy of housing and meal plan options
• Assist in developing creative and engaging social media content for Private Certified Housing to execute across multiple social media platforms.

Summary of the Position
Responsible for providing customer service during the move in process. 

Position Duties 

• Work 8 hours a day during the days of LLC and freshmen move in (Tuesday, Wednesday and Thursday of move in).
• Coordinate assigned area of responsibility through independent and group work. Example areas of responsibility include traffic coordination and customer service. 
• Provide updates to the Hall Coordinator group and the Assistant Director for Residential Inclusion & Leadership Education or their designee.
• Be present at Living Learning Community Move-In and General Move-In.
• Successfully respond to last-minute changes and potentially high-stress situations.
• Provide accurate and concise information to students, parents, staff, and stakeholders about Move-In.
• Maintain professional service-oriented attitude at all times.

Organizational Relationship 
This position reports to the I-Guide Hall Coordinator 

Knowledge, Skills, and Experience Required 

• Has lived in University Housing and is familiar with Campus. 
• Possess excellent communication and organizational skills. 
• Exhibit sound judgment within the scope of the position. 
• Present a positive, mature, and professional attitude to all students, parents, staff, and stakeholders. 
• Demonstrate self-reliant, adaptable, and resourceful decision-making skills. 
• Feel comfortable confronting individuals in a positive and professional manner. 

Physical Requirements 

• Be able to greet families and maneuver around the area where you are assigned.

Working Environment 

• Work is conducted outdoors for Move-In days including set-up and tear-down times.

Residential Life Office Assistants (OAs) assist full-time professional staff with customer service, administrative, operational, and programmatic functions. The OA is expected to be a positive role-model in a manner consistent with the policies and procedures of University Housing Hallmarks, the Student Code of Conduct, and departmental standards. 

Hiring for OAs in Residential Life occurs throughout the academic year as positions become available.

Residential Life staff who are interested in hiring an OA will review applications submitted through this portal. These staff members will reach out to you if they are interested in your candidacy if and when there are positions available. Depending on the needs of a particular OA position, they may ask for additional information and examples of your work. 

Knowledge, Skills, and Experience Required:

These qualifications must be met at the time of employment.

• Full time student at the University of Illinois at Urbana Champaign

• Good academic standing

• Available to work up the number of hours per week determined by the position supervisor

• Ability to maintain confidentiality

• Strong problem-solving skills

• Ability to handle multiple tasks simultaneously

• Ability to communicate effectively with multiple stakeholders

• Strong administrative and organizational skills

• Ability to work productively in an autonomous setting

*MUST LIVE IN RESIDENCE HALLS* The NetTech works in residence halls to assist residents with connecting their computers to the hall and campus networks and the Internet. The NetTech assists with associated problems such as virus infections and fulfills an educative function with students by informing them of problem solutions and responsibilities.