Student Affairs

Student Office Assistants (SOAs) in the Housing Information Office provide professional front line customer service for housing-related inquiries related to general contract inquiries, housing options, billing, meal plans, tours, and more via email, phone, and walk-in visits.

In this position, SOAs can expect to:

• Interact in a professional manner on a daily basis with prospective and current Illini students and parents, Housing Information Office professional staff, and staff from other campus units
• Answer multiple phone lines, respond to email correspondence in a timely and professional manner, handle confidential and sensitive information, and distribute mail and process packages
• Gain valuable experience working in an office setting by problem solving and fact finding
• Assist with implementing sales and marketing strategy of housing and meal plan options
• Assist in developing creative and engaging social media content for Private Certified Housing to execute across multiple social media platforms.

We are now hiring I-Guide Hall Coordinators. The role offers opportunities for coordination and management experience, outreach and communications, and innovation. The position usually works 3-5 hours a week during the Spring semester and 6+ hours during Fall Campus Move-In days (August 13-16, 2024). Pay for this position is $15.00/hr.

Job Title: I-Guide Hall Coordinator
Department: Residential Life
Reports To: I-Guide Campus Coordinator 

Summary of the Position
Responsible for providing leadership and direction for a specific Residence Hall during Move-In process. 

Position Duties 

• Begin work immediately after hiring and complete work after Move-In tear-down. 
• Coordinate assigned area of responsibility through independent and group work. Example areas of responsibility include traffic coordination, customer service, and recruitment. 
• Provide updates to the Campus Coordinator group and the Assistant Director for Residential Inclusion & Leadership Education or their designee.
• Be present at Living Learning Community Move-In and General Move-In in addition to all trainings, planning meetings, and debrief meetings.
• Act as an escalation point for I-Guides in order to resolve issues and make decisions that they are not authorized to make.
• Act as a liaison to Desk Supervisors, Area Coordinators, Police, VIPs and other Housing and Campus Stakeholders.
• Successfully respond to last-minute changes and potentially high-stress situations.
• Provide accurate and concise information to students, parents, staff, and stakeholders about Move-In.
• Maintain professional service-oriented attitude at all times.

Organizational Relationship 
This position reports to the I-Guide Campus Coordinators. 

Knowledge, Skills, and Experience Required 

• Has lived in University Housing and is familiar with Campus. 
• Possess excellent communication and organizational skills. 
• Exhibit sound judgment within the scope of the position. 
• Present a positive, mature, and professional attitude to all students, parents, staff, and stakeholders. 
• Demonstrate self-reliant, adaptable, and resourceful decision-making skills. 
• Feel comfortable confronting individuals in a positive and professional manner. 

Physical Requirements 

None. 

Working Environment 

• Work is conducted in an office setting during planning and training times.
• Work is conducted outdoors for Move-In days including set-up and tear-down times.

All University Housing staff will engage and contribute to a culture of diversity, equity, and inclusion within University Housing. The Information and Programs Assistant will be stationed at the Information Desk and/ or the Package Station and serve as the first line customer service representative for the Student Dining and Residential Programs (SDRP) building. Mostly sitting at front desk, assisting customers when working the Information Desk. Standing, lifting and processing packages when scheduled for the Package Station. Multi-tasking, strong communication skills and computer knowledge are required. 

**Must be able to attend in person Fall Training during the month of August (dates TBD). 

****All SDRP positions are security sensitive. The University of Illinois may conduct a criminal background check on job candidates upon acceptance of a contingent offer.

*MUST LIVE IN RESIDENCE HALLS* The NetTech works in residence halls to assist residents with connecting their computers to the hall and campus networks and the Internet. The NetTech assists with associated problems such as virus infections and fulfills an educative function with students by informing them of problem solutions and responsibilities.